Sons of bitches! The lighting store still has not delivered the LED trims for my recessed lights. Lets see, originally ordered in October. Finally took delivery of some trims in late November but returned them—I didn't care for how the 3000°K light looked when dimmed. (LEDs don't color shift when dimmed to a more orange color like incandescent or halogen.) I was to replace them with 2700°K trims, and the guy at the store ordered the wrong thing which had a long backorder. Finally early February parts arrived, but the wrong size! So, back those go and a month later I receive the wrong items again, this time the wrong style. Now I'm frustrated but still keeping my cool, told them do whatever is needed to get them by Friday. I called yesterday (Friday) and am advised they have to be "built". And another part that was supposed to have arrived last week didn't, then it was supposed to be here this week, but no, now not until next week.
I've been more than patient with the outfit, tolerating their screw-ups and their excuses. Today I called and told them to cancel the order and the guy had the nerve to get irate at ME. He said he can't cancel the order, the parts are on the way.
I calmly said to cancel the order and hung up. Then I called my credit card company to dispute. I don't think I've been unreasonable. After all, it has been 100 days since I returned the parts for exchange.
My wife, banker that she is, said the company was probably having credit issues with their vendor, so they were likely having trouble receiving goods. Might also explain why the guy got all pissed off at me for cancelling.
Amazon prime will get me one of the parts by Tuesday. The others I've had to go through another vendor. I am hoping for better results!