Tidal login not working

J

Jpainter4731

New member
Joined
Nov 17, 2023
Messages
6
Location
Usa
Hi Peter, after updating firmware to 17.0b on my X1, I attempted a logout/login to Tidal to ensure proper MAX functionality. Instead of the expected login screen being presented, I’m receiving a flashing 403 window from Cloudfront “Request Blocked” as well as a flashing “You have been blocked” screen from Tidal which referenced bot like activity from my IP. Help appreciated!
 
Last edited:
This error occurs with version 9.0.4 of the LUMIN app on both an IPhone running IOS 17.1.1 and IPad running IOS 17.0.2
 
Update: I deleted and reinstalled the app on both devices (iPhone/iPad). While the rapid fire 403/Cloudfront windows have stopped, I’m immediately presented with a black “You’ve been blocked” Tidal window. Has anyone been in this situation?
 
Ok happy ending! On the black Tidal lockout screen you are given an opportunity to request reinstatement. Not long after that or perhaps due the expiration of a lockout time, I was allowed to log in. What happened? The release notes of the latest app update said to re-login to Tidal. Not something I had ever done, but obviously it did not go well. Deleting and re-installing the app corrected the problem, and once the Tidal lockout was removed things are back to normal 😊
 
Last edited:
That looks like a Tidal server-side issue that affected a few users on the exact same day. I'm glad it works for you now.
 
I am using my TIDAL account normally. Yesterday I tested some cables, configuration, mamy times, many songs, more quickly changing 5-20 seconds every song (parts of songs ) jumping more often playlist, songs.

And my account have been banned - i got message that I work to fast! as robot. :S
Is it normal ? Do you have similar experiences ?
I also have read on this forum that reason maybe Lumin software 17.0b. - I have no idea how to avoid blocking Tidal account in the future

I get error like that, now after many emails, my account is unblocked but stress persists... no music - no full life. ;)
Very bed, unpleasant experience :(

I got info like that on Lumin D3 :

Zrzut ekranu 2023-11-18 o 01.31.20.jpeg

u.
 
Switching songs and jumping around should not trigger the block. I received the same 2 screens you did, but in my case many many of the 403 in rapid succession. Tidal may have issued the block thinking a BOT was involved. I am not sure where the communication requests resulting in the 403 originate. You could try refreshing the app. Peter commented there were Tidal server problems yesterday. Hope you get things figured out!
 
I got also information from support with reccomeding "please not click, switch to often "
How do you understand "too often"?

Will be OK 5 or 10 or 15 switches songs / minute or it is too much and we can be banned again ?
Very not pleasent, not clear situation.

I use Spotify many , many years , Tidal since summer 2023 , and I've never had a blockage from Spotify ... but I prefer of course quality FLAC from Tidal. now I am waiting for introducing FLAC streaming by Spotify in my country.
 
Marek333 said:
I also have read on this forum that reason maybe Lumin software 17.0b.
I got info like that on Lumin D3 :
View attachment 33000
Click to expand...

It is not Lumin (member wklie said so, a few posts after the one that you read)

Your screenshot attachment 403 notice proves it is cloudfront - Cloudfront is doing the blocking.
 
Thank You
I do not know Cloudfront but I suppose it is like firewall with set rules (wise or stupid ?.... )
Do you know what rules make such problems I had ? / blocked account /

Happy end - now is unblocked . But I don't want the situation repeat.
How to avoid problems when one do not know what is forbidden..how many clicks , changes songs in TIDAL are not allowed ?
Anybody knows it ?

They probably spend thousands USD for marketing but such situation can ruin all good opinion in whole country. Information nowadays spread like a thunder.
Not wise, not wise TIDAL management, I would say.. very stupid. Blocking normal people for faster clicking... , changing songs in playlists.
Many of us are Moderators and Administrators of forums, global sites and such practices are simply not so wise.
 
I guess they protect against frequent access and is super sensitive. When we did login tests that necessitated us to test multiple scenarios of login, we got automatically banned for some time too.
 
Thank You. It is very important for Lumin customers that you helpfull very, very in many places / I saw that Good job !
This is very wise strategy to have that support (in your person )

If you find information how often we may change songs, stop, start songs on streamers, app and not to be BANNED in TIDAL / per minute or hour ?? it will be very! usefull for us Tidal customers / I dont know how they limit that per minute / hour / day.

regards
Marek
 
Marek333 said:
I am using my TIDAL account normally. Yesterday I tested some cables, configuration, mamy times, many songs, more quickly changing 5-20 seconds every song (parts of songs ) jumping more often playlist, songs.

And my account have been banned - i got message that I work to fast! as robot. :S
u.
Click to expand...

I suggest you use Tidal app Tidal Connect (your D3 supports that) instead of Lumin app.
 
I do like you advise. Thank you. I am not going to risk using Lumin app, right.. Maybe this app was sending too many signals to their firewall - I have no idea but when I was using Lumin app this problem happened.
Now I use almost only native Tidal app with Tidal connect and switch song/song slowly to not be blocked again.

Remember! Dont change songs in TIDAL too often ... !
They have very sensitive firewall/servers for that action and you will never know when you may be banned. / experienced /
 
After working with a few customers, I reconfirm that these login issues are not caused by Lumin firmware / app.

In case there are others who found this page by searching:

For Tidal login / CloudFront error 403 or Qobuz login issues or playing 30 seconds only please:

- Please make sure you update the Lumin app and Lumin firmware to the latest version.

- Check that you are using the correct account, your credit card is not expired, and your last payment to the streaming service was successful (this is especially relevant to those experiencing 30 second-only playback)

- In router, disable Firewall, Netgear Armor (if using Netgear), Internet Security, QoS, bandwidth management and any advanced features.

- (If seeing CloudFront 403 error, please wait till the next day, then) Power cycle the whole network of devices starting from the router, Lumin, NAS (if applicable), Roon Server (if applicable), including your iPad and all mobile devices. If possible, release the WAN IP from the router setting, wait for 10 minutes, then obtain a different WAN IP from the router setting.

- You may also try using Lumin app on a different iPad / iPhone or Android device.

- If your Lumin model supports Tidal Connect, you may also use Tidal app (instead of Lumin app) to Tidal Connect to Lumin. (Lumin Tidal Connect models are: X1 P1 T3 T2 D3 and U series).

- If you have difficulty logging in with Tidal app on WiFi, another trick is to switch the phone to use 4G first. After it successfully logins, switch to WiFi. Kill Tidal app and relaunch it. You should still be able to Tidal Connect to Lumin.

- Factory reset in Lumin app About Lumin hardware.

- In streaming service web page, change your password to alphanumeric.

- As a last resort, clear your mobile device browser cache. (One customer found this to work for him.)
 
Dear Peter
Thank you for very valuable advices
Now after mailing with support - Tidal all is working without any problem
But in my memory is still something ........ not nice..

Of course credit card is valid is mine, password is working all is now working.
I talked with provider - it is not possible to change my IP in case of these problems .
 
You must log in or register to reply here.
Back
Top