CDLehner
New member
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- #1
Not too long ago, I bought an AX-7 IA. It was dealer demo, and the dealer explained to me that I could send it to Ayre, and get the e(volution) upgrade...for a mere $250. I took it with a grain of salt, as either a) the dealer was low-balling the price, to entice me toward a purchase or b) the "upgrade" must not involve much.
So I send it off to Ayre, and asked that...since it was used; they put it on the bench, and give it the once-over. Make sure everything is up to spec, since they have it anyway.
What I didn't mention...was that one of the "heat-screens", on top of the unit; was a little "detached". Either it was that way from jump, as demo...or it happened in shipping. If I'm being honest...I didn't mention it, because I guess I was hoping they'd see it; and sort of fix it for free as a courtesy...lol. But if they charged me, then so be it.
When Michael Wiedmaier told me my unit was ready; I was sure to ask, about the 2 issues. Yes, they gave it the once-over on the test bench; and...the glue was drying, as we spoke (typed), from the repair to the screen. So when I opened the attached bill...I wasn't sure what to expect, in the way of a final tally.
In addition to $250...would there be a) "miscellaneous" other fees from the upgrade, b) fees for the bench time, c) fees from the repair. NOPE; it was $250...and, they cover the return shipping!
WhoTH does that?? I mean...bench time alone, is usually over $100/hour; and there's a minimum. And I'm told, and have read; the evolution upgrade...is not insignificant at all.
As you all may know; the AX-7e may not end up staying. I'm purging a lot of gear...all of it I thought was very good; in the hopes of streamlining and marrying to something instead. But I have to say: the K-5xe MP, I thought was a great pre-amp; and the AX-7 (and I can only assume the 7e even more-so), was damn good as well. And on top of that...the customer service; at least in this case...is exemplary!
Thanks to MW, and thanks Ayre! :thumbsup:
So I send it off to Ayre, and asked that...since it was used; they put it on the bench, and give it the once-over. Make sure everything is up to spec, since they have it anyway.
What I didn't mention...was that one of the "heat-screens", on top of the unit; was a little "detached". Either it was that way from jump, as demo...or it happened in shipping. If I'm being honest...I didn't mention it, because I guess I was hoping they'd see it; and sort of fix it for free as a courtesy...lol. But if they charged me, then so be it.
When Michael Wiedmaier told me my unit was ready; I was sure to ask, about the 2 issues. Yes, they gave it the once-over on the test bench; and...the glue was drying, as we spoke (typed), from the repair to the screen. So when I opened the attached bill...I wasn't sure what to expect, in the way of a final tally.
In addition to $250...would there be a) "miscellaneous" other fees from the upgrade, b) fees for the bench time, c) fees from the repair. NOPE; it was $250...and, they cover the return shipping!
WhoTH does that?? I mean...bench time alone, is usually over $100/hour; and there's a minimum. And I'm told, and have read; the evolution upgrade...is not insignificant at all.
As you all may know; the AX-7e may not end up staying. I'm purging a lot of gear...all of it I thought was very good; in the hopes of streamlining and marrying to something instead. But I have to say: the K-5xe MP, I thought was a great pre-amp; and the AX-7 (and I can only assume the 7e even more-so), was damn good as well. And on top of that...the customer service; at least in this case...is exemplary!
Thanks to MW, and thanks Ayre! :thumbsup: